Privacy Policy

At The Greater Story, your privacy and confidentiality are our foremost priorities. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using this website or contacting us, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly, including:

• Name, email address, and phone number (when you complete our contact form)
• The message or enquiry you submit
• Your preferred method of contact

We do not collect sensitive personal information (such as health records or clinical notes) through this website. Any clinical information shared during counselling sessions is governed by a separate, signed consent agreement.

2. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry or consultation request
• Schedule and manage appointments
• Send administrative communications related to your sessions

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Confidentiality

All information shared in the context of a counselling relationship is held in strict confidence, in accordance with the ethical guidelines of the counselling profession in India. Confidentiality may be limited only in circumstances required by law — for example, where there is a risk of harm to yourself or others. Any such exception would be discussed with you in advance wherever possible.

4. Third-Party Services

This website uses the following third-party services:

• Formspree— processes contact form submissions. Your message data passes through Formspree's servers. Please review Formspree's Privacy Policy.
• Unsplash — provides stock photography used on this website. Images are loaded directly from Unsplash servers.
• Google Fonts— typefaces are loaded from Google's font servers, which may log standard request data.

5. Cookies and Analytics

This website does not currently use tracking cookies or analytics services. We do not profile visitors or collect behavioural data. Standard server logs (IP addresses, browser type, page access times) may be retained by our hosting provider for security and operational purposes.

6. Data Security

We take reasonable steps to protect the personal information you share with us. All communications with this website are encrypted via HTTPS. Contact form data is transmitted securely to our email inbox. We retain your contact information only for as long as necessary to respond to your enquiry or provide ongoing counselling support.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to any legal retention obligations)
• Withdraw consent for us to contact you at any time

To exercise any of these rights, please contact us at counsellor@thegreaterstory.com.

8. Children's Privacy

This website is not directed at children under the age of 18. We do not knowingly collect personal information from minors without verified parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of this website following any changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy or how your information is handled, please reach out: